Therapy Services at Haven
Confidentiality & Security of Telehealth Counseling
A wise woman told me that trust is like glass. Once it is broken it can be reconstructed but it'll never be the same. That said, your privacy and confidentiality are my top priority.
All Telehealth counseling sessions are conducted through Simple Practice, a HIPAA-compliant platform which ensures your personal information and conversations remain confidential.
Just like in-person sessions, everything you share is protected, and your mental health records are kept safe through this platform.
All email and phone correspondences are facilitated through Spruce Health, also a HIPPA-Compliant platform.
As a licensed professional, I am committed to maintaining a confidential environment so you can feel comfortable sharing openly. However, it’s important to note that there are exceptions to confidentiality, which include situations where there is a risk of harm to yourself or others, suspected abuse, or when required by law. In these cases, I am legally obligated to take appropriate actions to ensure safety.
At Haven, we create a safe, respectful space where you can speak freely, knowing your confidentiality is protected.
Flexible Paths to Investing in Your Well-Being
We believe in providing transparency and clarity around the cost of therapy services. As part of the No Surprises Act, I am committed to ensuring you understand the estimated costs of your therapy services before they begin.
Payment Options
You have a couple of payment options for your counseling sessions. You can either pay the full cost of services out of pocket or use health insurance to cover part of the cost.
If you choose to use insurance, please be aware that you may have a copay or co-insurance depending on your provider and coverage. Your insurance company will determine the copay for behavioral health services, so I recommend verifying your benefits, including your deductible amount with your insurance provider before your first appointment.
Additionally, please confirm whether your insurance covers teletherapy (virtual sessions). Virtual sessions are limited to those who reside in Georgia.
If You Have United Healthcare, Evernorth, Oxford or Specific EAP Benefits (email for verification).
Haven CES is now fully credentialed with the insurance companies above. If you're paying out of pocket or using one of the listed companies above (not offered through Headway), you'll continue to use the SimplePractice client portal for scheduling, payments, and paperwork. Dr. Thomas will provide instructions on how to access your client portal during the screening process.
Must got through screening first.
Streamlined Access to Care
To better support your needs, I’ve partnered with Headway, a secure HIPAA-Compliant platform that simplifies the insurance process-handling verification, billing, and claims on your behalf.
I am also fully credentialed to accept the following insurance plans through Headway
(Georgia residents only):
Carelon Behavioral Health
Blue Cross Blue Shield of Massachusetts
Quest Behavioral Health
Anthem Blue Cross and Blue Shield of Georgia
Cigna
Aetna
Military OneSource (Evernorth) In-Progress
You’ll be able to view your copay and benefits directly through the platform. To explore this option, Dr. Thomas will provide scheduling information during your screening process (must go through screening first).
Self-Pay Rates:
Intake Biopsychosocial Assessment (60-minute session): $150
60-minute Individual Remote Session: $120
45-minute Individual Remote Session: $100
These rates are based on my years of experience, the cost of living in Georgia, and market research for the area. I am dedicated to providing affordable and accessible services for all clients and aim to offer the highest quality care in a safe, supportive environment.
Good Faith Estimate
Under the No Surprises Act, clients who are not using insurance (also known as “self-pay” or “private pay”) have the right to receive a Good Faith Estimate for the total expected cost of therapy services.
This estimate outlines the anticipated fees for services based on what we discuss and plan together. It helps you make informed decisions about your care without unexpected costs down the line.
Please keep in mind:
If your needs change over time or additional services are requested, your estimate may be updated to reflect those changes.
You always have the right to pause or stop services at any time with no penalty.
If your actual charges end up being $400 or more above the estimate you received, you have the right to initiate a dispute resolution process.
This is all part of making sure your care is transparent, respectful, and aligned with your goals from the start. For more details about your rights under the No Surprises Act, visit www.cms.gov/nosurprises or call 1-800-985-3059.
Insurance & Superbills
Dr. Thomas is currently credentialed with several insurance panels and is in the process of joining additional networks. For clients whose insurance is not yet in-network, self-pay is available, and superbills can be provided for potential reimbursement if your plan includes out-of-network benefits.
If you're a self-pay client with out-of-network benefits, a superbill (also called a Statement for Insurance Reimbursement) can be provided once in-network approval is confirmed. This document includes the information your insurance may require for reimbursement, such as service codes, diagnosis, and payment details.
Please note that not all insurance plans accept superbills, so it’s important to check with your provider in advance to verify your out-of-network benefits.
If you're unsure about your costs or need help understanding your coverage, please reach out. I’m happy to help you navigate the process and ensure things feel as smooth and transparent as possible.
Payment is due before each session. We accept all major credit cards for self-pay fees, copays, or coinsurance (all transactions are processed through Simple Practice or Headway). Before your first appointment, we encourage you to contact your insurance provider to confirm your copay and coverage for outpatient behavioral health services.
Insurance Verification Details
If you are using any of the major commercial insurances listed above under my Headway insurance billing, some plans will show my credentialing under the Headway group: New York Medical Behavioral Health Services, P.C.
(Group NPI: 1235600834 | Group TIN: 832675429)
If you are using United Healthcare, Oxford, Evernorth, and other EAP or commercial insurance, these plans may verify under my individual billing information:
(Individual NPI: 1568263226 | TIN: 333847893).
Important Questions to Ask Your Insurance Provider:
Understanding your mental health benefits is an important part of starting therapy. To help you get a clearer picture of what your plan covers, I recommend asking your insurance provider the following questions:
Does my health insurance plan include mental health benefits for outpatient services?
Do I have a deductible? If so, what is it, and have I met it yet?
Is there a limit to the number of sessions I can have each year?
Do I need a referral or written approval from my primary care physician for services to be covered?
Does my plan cover tele-mental health services?
These questions can help you feel more confident and informed as you move forward with scheduling your first session.